Solutions

FULLY MANAGED IT SERVICE.

All our IT support packages include by default:

DEFAULT INCLUSIONS

Online Cyber Security Training for Staff
Regular email compliance testing for Staff
Notifiable Data Breach Response Plan
Regular maintenance and patch updating on managed servers (Outside AEST Business hours)
Device monitoring, alerting and monthly performance reporting
Enterprise grade insights security software
2 Hour Response service level agreement (SLA during business hours – 8am to 8pm, Mon – Fri)
Unlimited 12 x 5 Remote Telephone support on the managed devices

CLOUD PC.

Bring your own computers and mobile devices and our CLOUD PC package is your complete fully managed and supported small to medium business productivity suite with mid-level security and disaster recovery.

PROS

Cost effective
Simple setup
Fully managed & supported
Includes onsite network attached storage device

CONS

Still prone to occasional PC problems
Mid-range security level
Basic disaster recovery
Reliant on good quality Internet links

PROS

CITRIX server & Virtual Desktop (Windows 10) – Enterprise grade operating system environment
Can utilise more cost-effective hardware – thin clients
Remove all PC related issues (malware, system conflicts, etc)
Fast support (very reliable & robust)
Excellent disaster recovery
Service level agreement
Fast support (very reliable & robust)
Ideal for those with multiple office locations
Centralised, secure & fully controlled data storage
Very high security & control
Clear separation between work / personal (BYOD)

CONS

Designed only for general resource intensive applications (not suitable for high-end graphical / video)
Reliant on good quality Internet links

CLOUD SERVER.

Ideal for multi-site businesses that require a very secure and controlled solution with centralised data. CLOUD SERVER is a complete, fully managed and supported small to large business productivity package with high-level security and disaster recovery. Utilises more cost effective thin clients and / or bring your own devices (BYOD) featuring complete separation between business and personal. We are also a registered Citrix Service Provider and have multiple Citrix certified staff members.

SCALABLE TECHNOLOGY

CLOUD APPS.

We provide full setup, integration, training & support for these best of breed cloud applications:

ShareFile

Enterprise grade, secure file sharing, storage, sync and collaboration — all built for business. Unlimited storage, client users, files / folders, transfers, workfows, signatures (extra cost) and branded client portal.