CLOUD PC.
Bring your own computers and mobile devices and our CloudPC package is an all inclusive fully managed remote IT support plan that will include business critical Level 1 Desktop Support that is rapid and responsive, Monday to Friday, 8am to 8pm.
Default Inclusions:
- Unlimited Level 1 support 8am – 8pm Mon – Fri
- Guaranteed 2 Hour Response on critical desktop support events within business hours
- Desktop Advanced Security Software Package – Cloud based Malware / Virus Protection / Proactive threat insights
- Quarterly performance / health report
- Online Cyber Security Training and notifiable data breach response logging.
- Office 365 email and data backup & recovery.
- Device monitoring software and alerting to ensure problems are resolved quickly.
- Centralised Email Signature Platform
CLOUD SERVER.
Ideal for multi-site businesses that require a very secure and controlled solution with centralised data. CloudServer is a complete, fully managed and supported small to large business productivity package with high-level security and disaster recovery. Utilises more cost effective thin clients and / or bring your own devices (BYOD) featuring complete separation between business and personal. We are also a registered Citrix Service Provider and have multiple Citrix certified staff members. Includes all the default inclusions of CloudPC including online cyber security training and notifiable data breach response plan.
CORPORATE PLAN ADD-ON.
Upgrade to Business Critical Level 2 Server, Cyber Security and Application Support (per month). Mandatory with CloudServer or onsite servers, optional extra with CloudPC.
Includes:
- Unlimited Level 2 support 8am – 8pm Mon – Fri
- Guaranteed 2 Hour Response on critical server support events within business hours
- Monthly performance / health report and regular IT strategy meetings
- CloudBackup – Backup & disaster recovery setup to local NAS (Cloud backup storage costs is extra)
- CyberSec – Advanced Cyber Security device protection with app lockdown
- Automatic ransomware protection
- Regular email security behaviour testing and proactive online training modules
- CloudSSO – Application support including management of Single Sign On security platform (https://www.okta.com/)
Remote support only. Onsite support available from $160+gst per hour. Please refer to our Manage Service Agreement for full terms and conditions
CLOUD BACKUP.
We highly recommend the peace of mind that is available when utilising a reliable offsite backup of all your devices. Our cloud Backup-As-A-Service uses Sydney based data centres to securely host snap-shots of all your PCs, Servers and even Mobile Devices for effective disaster recovery. This service works great in conjunction with a local network attached storage device for very fast recovery after a device failure, loss even malware attacks such as cryptolockers.
ON-GOING SUPPORT.
We form a partnership. We are a part of the team. We take away the stress of managing your IT system.
We are part of the InterSync technical team and provide integration services for Xero and QuickBooks.
Visit – intersync.com.au
